Shipping policy

Shipping Policy

Thank you for shopping with THE DREAM AURA We are committed to delivering your orders safely and on time across Pakistan.

Free Shipping

We proudly offer FREE shipping on all orders across Pakistan. There are no hidden shipping charges, and the price you see at checkout is the final price you pay.

Order Processing

• Orders are processed within 1–2 business days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

• Major Cities: 2–4 business days

• Other Cities & Remote Areas: 3–7 business days

Delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (where available) so you can track your shipment.

Delivery Information

Please ensure your shipping address and contact details are accurate when placing your order. THE DREAM AURA is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Failed Delivery Attempts

If a delivery cannot be completed because the customer is unavailable or provides incorrect information, our courier partner may attempt redelivery or contact you to arrange another delivery.

Damaged or Missing Items

If your order arrives damaged or if any item is missing, please contact us within 48 hours of receiving your order with your order number and photos (if applicable). We will investigate the issue and work to resolve it as quickly as possible.

Contact Us

If you have any questions about shipping or your order, please contact us at:

Email: fani796789@gmail.com

We appreciate your trust in Souq Plus Online and thank you for shopping with us.